We're sorry to see that your collar didn't meet your expectations. Here is how to return your order:
If your experience with your Invoxia Petcare device has not been what you've expected, please contact our support team. Our customer care agents will be able to give you tips and tricks to get the most out of your collar.
We offer a 30-day money back guaranteed, starting from when the tracker was delivered to your door.
Here are the steps to follow to get your device refunded:
- Fill out the form at the bottom of the page.
- Send the completed form to our team at support@invoxia.com
- Our team will get back to you in the next 2 working days and help you with the remaining steps.
💡 The shipping cost to get the device back to us is yours to pay. The refund will be processed once the package is received by our warehouse (in the following 14 working days.)